Unlocking the power of digital mortgages
9-10 November 2023 | Prague
| Featuring |
| Programme |
Day one | Thu 9 Nov 2023 | Morning
HOW DO MORTGAGES IN DIFFERENT COUNTRIES WORK?
What is it like to get a mortgage in different countries across the world? Home loans' designs and characteristics, as well as the home buying process, vary from country to country due to inhomogeneities of economic and regulatory environments, and level of digitalisation, among other factors. Some banks have had great success transforming the mortgage experience, and are thus better prepared to help customers even during these challenging times: each with their alternative ways of getting people onto the property ladder.
1 Europe's mortgage markets: funding the hope for a better & greener future
LUCA BERTALOT | Secretary General | EMF-ECBC, Belgium
2 A true tale from Estonia: LHV’s success story
CATLIN VATSEL | Head of Retail Financing | LHV Pank, Estonia
3 Digital mortgages crafted in Italy
GIUSEPPE GASTONE | Deputy Head of Retail&Affluent | Banca Sella, Italy
4 Made in Finland: from application to withdrawal in less than 24h
TERO KANGAS | Managing Director | Sp Mortgage Bank, Finland
Day one | Thu 9 Nov 2023 | Afternoon
HOW TO DELIVER AN EXCEPTIONAL DIGITAL MORTGAGE CUSTOMER EXPERIENCE?
Unlike the traditional in-person experience, the digital home loan process can take place across channels and touchpoints: this multiplies possibilities for friction that can ultimately result in a negative mortgage customer experience. But in the middle of difficulty lies opportunity. How to master the fine art of achieving a seamless customer journey - from beginning to end - to stand out competitively? Offering the convenience of technology without losing the personal touch necessary to ensure the customers’ needs are met might be the key, and there are various tools that can help accomplish this.
6 How to bring the best service to clients embarking on a digital mortgage journey?
GEERT VAN KERCKHOVEN | Co-Founder & CEO | Oper, Belgium
7 What does a digital mortgage transformation journey look like?
MARCIN KONKEL | Mortgage Chief Product Owner | mBank, Poland
8 Creating a customer experience ahead of the curve
CRISTINA DE MARCOS | Mortgages Area Lead | ING, Spain
9 Mortgages are made easy for everyone
MIGUEL MADEIRA | CTO | Finsolutia, Portugal
RICARDO RODRIGO | Business Development Director | Finsolutia, Portugal
FRANCISCO FERREIRA LIMA | Mortgage Marketing Director | Caixa Geral de Depósitos, Portugal
PANEL DISCUSSION
Simplifying the mortgage journey
Day two | Fri 10 Nov 2023 | Morning
LEVERAGING TECHNOLOGY IN THE MORTGAGE PROCESS
In a time of evolving technological developments and customer expectations, mortgage lenders who are still using manual processes or systems that do not support automation are finding it difficult to keep up with their competitors: the large volumes of data and documentation involved in the application, approval, risk analysis and underwriting process can be time consuming and inefficient, resulting in slow performance and a poor customer experience. How to unlock previously siloed systems and create automation opportunities within the lending process, as well as new efficiency opportunities and avenues for improved service?
10 Enabling a world class mortgage experience with a smooth renovation journey
THIBAUT NIVELLES | Founder & CEO | Setle, Belgium
11 Thinking big beyond the familiar territory of home lending: building a robust ecosystem strategy
ZOUHAIR ERRACHIDI | CIO | Wafa Immobilier, Morocco
ANAS SBAI | Director of Transformation, Operations & IT | Wafa Immobilier, Morocco
12 Transforming key home loan processes: from evolution to revolution
KASPARS SAUSAIS | Mortgage Growth Unit Manager | Luminor, Latvia
13 Powering digital banking capabilities to provide homebuyers with an excellent and modern experience
SLOT RESERVED for TIBOR ZAVADIL | Founder & CEO | DigFin, Slovakia
PANEL DISCUSSION
How can technology help mortgage lenders in a higher interest rate environment?
Day two | Fri 10 Nov 2023 | Afternoon
HELPING ASPIRING HOMEOWNERS REALISE THEIR DREAM
The decision to buy a home is among the most momentous a person or family can make in their lifetime, yet there is a shocking lack of support for those embarking on this journey. First-time buyers, especially, have no idea where to start, nor whom to trust. Too many in the public sector feel priced-out, powerless to secure the homes they need and the financially secure futures they want. Technology has much to offer the homebuying process, but the customer journey can’t get going unless people – buyers and sellers – know where to begin.
14 Adding real value to the lives of millions of public sector workers, and the mortgage market
ESTHER MORLEY | MD, Specialist Residential | LendInvest, UK
15 Helping first-time buyers find their way homeage: learning lessons from the Horizon2020 C-REAL project
JORIS PIETTE | Project Manager | Onesto, Belgium
PANEL DISCUSSION
Unlocking the door to home ownership
| Sponsored by |
Oper is a leading Belgian-Swiss cloud-based software provider with the mission to deliver the best-in-class mortgage experiences through digital channels. Its aim is to break down the barriers between lenders and borrowers by providing cutting-edge technology that supports both parties throughout the mortgage journey. Oper’s digital mortgage solution is delivered to leaders in multiple European countries, enabling digital-first distribution with a seamless process from contact to contract.
Finsolutia is a leading technology-driven service provider in Iberia, offering independent Loan and Real Estate management services through innovative business processes and disruptive proprietary technology, currently managing approximately €6bn of assets from some of the largest banks and institutional investors in the Credit and Real Estate industries. Its Lending as a Service solution enables financial institutions to automate and streamline complex lending processes, reducing costs, shortening process duration, and improving overall customer service in a more efficient, fully compliant and secure environment (ISO 27001 & 27701 and S&P Above Average rating on residential mortgages).
Setle is a Belgian based software development company. Their all-in-one renovation app gives a thorough support in the pre-buying phase of renovation property. An easy-to-use interface that allows everyone get insights on the renovation costs and plan a renovation process in line with the European sustainable transition requirements. With real-time data and user-friendly features, Setle empowers renovators to make better decisions and create transparency. From energy efficiency to maximising property budget, Setle makes ESG renovations worry-free.
DigFin (Digital Finance) is a FinTech startup committed to advancing financial digitalisation. Their flagship product, a state-of-the-art digital mortgage aggregator platform (100% online service), significantly simplifies mortgage applications, saving clients time and money while reducing operational costs for banks via digital processing. After successful market validation in Slovakia, DigFin is expanding internationally and actively seeking strategic partnerships with banks, brokers, and real estate agencies across Central Europe. Join them as they reshape the future of financial services, making them more accessible and efficient through the power of digital innovation.
| Trusted by |
| Venue |
Alongside Prague’s magnificent culture and architecture you’ll discover a cosmopolitan vibe, contemporary entertainment and an array of global cuisines. To make your visit complete, the Hotel KINGS COURT offers an ideal location on Náměstí Republiky and all amenities needed for a perfect stay.
In the heart of historical Prague you’ll find luxury accommodation, enticing food and drink and personalised service.
