| Featuring |
| Programme |
Day one | Wed 20 May 2026 | Morning
DRIVING THE FUTURE OF HEALTH INSURANCE
How are health insurers reimagining their business for a new era? This session explores the transition to "born digital" models in the IPMI market; the potential of space data in risk mitigation; the latest strategies in building personalised preventive health solutions; and how customised digital health apps can help improve health outcomes. We'll focus on the real-world impact of transformation—from undusting traditional markets to fostering sustainable, innovative systems that truly serve customers.
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1 Born digital: undusting the IPMI market in the UAE
MOHAMED SEGHIR | CEO | HAYAH Insurance, UAE
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2 Personalisation in practice, powered by Genomics
NAVEEN PURI | Medical Director | Bupa UK Insurance, UK
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3 Owning patient experience data: independent PREMs for better provider network control
NIKOLA KOMES | CEO & Founder | InsiderCX, Croatia
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4 From space to health: how satellite data can power the next generation of health insurance
GERDA KUUM | Healthcare Market Leader - Market Development and Innovation | EUSPA, Czechia
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Day one | Wed 20 May 2026 | Afternoon
THE VALUE OF DIGITAL
From cost control to customer-centricity, digital innovation is now at the heart of health insurance. Leaders are leveraging telehealth to contain costs and enable proactive care, designing flexible plans, and implementing data-driven personalisation for market engagement. Crucially, the sector is also exploring advanced solutions like AI to streamline core operational processes, such as claims management. Discover how these combined strategies—from proactive care to AI-driven efficiency—are key to not just simplifying complex journeys but building a significant competitive advantage.
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6 The shift: from discounts to cost discipline
GITTE BACH | President & CEO | New Frontier Group, USA
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7 Personalisation in practice: insights from Central Eastern Europe
KRISZTINA TURI | Health Insurance Expert | VIG Holding, Austria
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8 Telehealth as a cost control strategy for health insurers in emerging markets: evidence from Nigeria
CHIDI ONYEDIKA | Managing Director / CEO | NEM Health, Nigeria
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9 AI for health claims: promise, pitfalls, and progress
PHIL GARBUTT | CTO | Cegedim Insurance Solutions, UK
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PANEL DISCUSSION
The true impact of personalisation in health insurance
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Day two | Thu 21 May 2026 | Morning
ACTIONABLE STRATEGIES FOR THE MODERN PAYER
This session explores applications and collaborative models for creating value in the complex health market. We will examine how optimising the patient journey through effective case management balances quality and cost. Key discussions include rethinking product design to prioritise flexibility and enhanced customer experience, and leveraging ecosystem solutions to meet rising client expectations and competitive pressures. Attendees will also learn about the shift toward Value-Based Care and the evolving opportunities and digital tools within IPMI.
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10 Speed, direction, and trust: containing costs across the US and international healthcare systems
CRISTIAN VALENZUELA | COO | MDabroad, USA
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11 Meeting new expectations: how UNIQA is shaping the next generation of health insurance
HANS AUBAUER | Head of Health Insurance, CEO UNIQA Health Service | UNIQA Insurance Group, Austria
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12 Beyond volume: how value-based care is transforming global health
MARÍA APONTE | Global Head of International Care & Wellness Program | Hospiten, Spain
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13 International Private Medical Insurance: continuing to expand global healthcare access
JANETTE HISCOCK | CEO, EMEA | UnitedHealthcare Global, Ireland
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14 Embracing change through technology and enhancing the value proposition
JODI THOMAS | Global Head of Retail, Health & Benefits | Allianz Partners, Health, Germany
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Day two | Thu 21 May 2026 | Afternoon
PARTNERSHIPS AND PIONEERS: NEW MODELS FOR GROWTH
Two distinct views on innovation in the insurance market. This session begins with a detailed case study on Value-Based Care, showing how a payer and provider collaborate to create value in an established market. The focus then shifts to the critical strategies for accelerating the digitalisation of health insurance, exploring how to modernise, simplify, and deliver a 100% digital, customer-centric experience while maintaining innovation and user satisfaction.
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15 A payer-provider partnership: a case study in delivering Value-Based Care
SLOT RESERVED
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16 Digital health insurance: accelerating growth, putting users first
RENAUD MILLION | CEO | Spixii, UK
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PANEL DISCUSSION
Navigating the ecosystem: the future of payer, provider, and patient relationships
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| Sponsored by |
InsiderCX helps health insurers gain real-time visibility into the patient experience across their provider network. Through automated, mobile-first PREM surveys embedded in the care journey, members share feedback on access, communication, and service quality. The platform transforms this data into standardised, comparable insights across clinics and partners, allowing insurers to identify risk areas, detect dissatisfied patients early, improve provider accountability, and strengthen quality oversight. The result: better member experience, stronger provider performance, and data-driven decisions that protect trust, retention, and long-term value.
AP Companies is a global TPA and cost containment partner, providing medical assistance services to insurers, reinsurers, corporates, and the maritime industry worldwide. Through a globally distributed direct provider network, proactive medical case management, and advanced health intelligence, AP delivers measurable cost containment, risk mitigation, and operational efficiency. Trusted by leading international insurers and maritime stakeholders, AP combines deep local healthcare execution with global, data-driven insight to improve claims outcomes, reduce leakage, and bring transparency to healthcare costs across complex international environments.
New Frontier Group is a global, independent, woman-led company established in 2002. They lead healthcare management services around the world through a suite of personalised services that cross borders, including cost management, claims management, pharmacy solutions, telehealth, and assistance services. Organisations with members who travel or live outside of their home country need unique solutions to connect their members to the right care at the right price. New Frontier Group's unique set of global solutions combined with their exceptional customer service has helped them become one of the most recognised and respected companies in the industry.
Cegedim Insurance Solutions is a global provider of digital core administration platforms and services for health and travel insurers. Its flagship solution, Actisure, powers policy administration, quoting, billing, claims and partner portals with a flexible, modular SaaS architecture designed for Private Medical Insurance (PMI), International Health Insurance (IPMI), and travel insurance markets. By combining robust technology with deep sector expertise, Cegedim Insurance Solutions enables insurers, brokers and third-party administrators to streamline operations, reduce costs and accelerate product innovation. With a focus on automation, configurability and scalable cloud delivery, it supports clients in delivering enhanced customer experiences and driving profitable growth.
MDabroad is a global healthcare assistance and claims management partner for international health insurers, travel insurers, TPAs, and assistance companies. We operate across the United States, Latin America, and Europe, focusing on member journey control, provider engagement, and rapid execution. Our model prioritizes speed, financial reliability, and disciplined direction of care—allowing us to contain costs, reduce friction, and generate strong outcomes in complex healthcare systems.
Spixii is a Conversational Process Automation platform that enables regulated businesses to offer 24/7, 100% compliant self-service. Focused on high-value processes that can't be automated using web forms or GenAI, Spixii bridges this gap with a unique platform designed with an expert systems approach reducing the time to give outcomes to customers (from 20mins to less than 2mins). Spixii has been recognised by Gartner and Forrester, certified ISO 27 001:2022 for information security and management and complies with the duties of critical suppliers under the EU Digital Operational Resilience Act (DORA).
| In partnership with |
With more than 50 years of experience, Euro-Center is one of the world’s leading assistance companies, annually processing approximately 171 000 cases around the globe. A unique gateway to a comprehensive worldwide provider network, local know-how, assistance and cost containment for travel insurance and assistance companies, Euro-Center is one of the world leaders in their field with a substantial case volume. Their global client base includes many of the world’s foremost expatriate and travel insurers. The key to Euro-Center’s success is their excellent collaboration with local suppliers who acknowledge them as a credible partner thanks to their medical teams’ professional dialogue with local doctors and hospitals. Euro-Center clients benefit from this local reputation, which ensures low claims costs and a seamless service in terms of treatment and finance. Euro-Center consists of 12 offices, including three 24/7 medical assistance centres.
| Trusted by |
| Venue |
Prague delivers more than just stunning sights—it provides a vibrant, dynamic backdrop for global connection. To maximise your time and networking, the Grand Majestic Hotel Prague is our carefully selected 2026 venue. Its central location and premium amenities guarantee a comfortable, relaxing base, making your entire visit effortless.
You'll find elegant meeting spaces, superb dining options, and attentive hospitality steps away from Prague’s famous landmarks.
