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A refreshing take on health insurance

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19-20 May 2022 | WEB EDITION

Featuring  |

Headshot of Duraid Alsamarai, Digital Transformation Manager at Länsförsäkringar.
Click to visit the LinkedIn profile of Duraid Alsamarai, Digital Transformation Manager at Länsförsäkringar.

DURAID ALSAMARAI

Digital Transformation Manager

Länsförsäkringar | Sweden

Headshot of Tomas Mattsson, Digital Transformation Manager at Länsförsäkringar.
Click to visit the LinkedIn profile of Tomas Mattsson, Digital Transformation Manager at Länsförsäkringar.

TOMAS MATTSSON

Digital Transformation Manager

Länsförsäkringar | Sweden

Headshot of Kasper Andersen, Director of Business Development & Analytics at Dansk Sundhedssikring.
Click to visit the LinkedIn profile of Kasper Andersen, Director of Business Development & Analytics at Dansk Sundhedssikring.

KASPER ANDERSEN

Director, Business Development
& Analytics


Dansk Sundhedssikring | Denmark

Headshot of Farzana Baba, Head: Discovery Health Product Development at Discovery.
Click to visit the LinkedIn profile of Farzana Baba, Head: Discovery Health Product Development at Discovery.

FARZANA BABA

Head: Discovery Health
Product Development


Discovery | South Africa

Headshot of Milan Kingreen, Head of Product Factory - Global Health Services at Allianz Partners.
Click to visit the LinkedIn profile of Milan Kingreen, Head of Product Factory - Global Health Services at Allianz Partners.

MILAN KINGREEN

Head of Product Factory

Global Health Services

Allianz Partners | Germany

Headshot of Peter Ohnemus, President & CEO, Chairman at dacadoo.
Click to visit the LinkedIn profile of Peter Ohnemus, President & CEO, Chairman at dacadoo.

PETER OHNEMUS

President & CEO,
Chairman


dacadoo | Switzerland

Headshot of Ksenia Tugay, Strategic Innovation Expert at Groupe Mutuel.
Click to visit the LinkedIn profile of Ksenia Tugay, Strategic Innovation Expert at Groupe Mutuel.

KSENIA TUGAY

Strategic Innovation
Expert


Groupe Mutuel | Switzerland

Headshot of Jade Baggs.
Click to visit the LinkedIn profile of Jade Baggs, Health Claims & Claims Cost Containment Lead at AXA.

JADE BAGGS

Health Claims & Claims
Cost Containment Lead

AXA | France

Headshot of Sapna Desai, Head of Marketing & Digital Sales at ManipalCigna Health Insurance.
Click to visit the LinkedIn profile of Sapna Desai, Head of Marketing & Digital Sales at ManipalCigna Health Insurance.

SAPNA DESAI

Head of Marketing
& Digital Sales


ManipalCignaHealth Insurance | India

Headshot of Anna Lino, Strategic Innovation Management Senior Analyst at Zurich Insurance.
Click to visit the LinkedIn profile of Anna Lino, Strategic Innovation Management Senior Analyst at Zurich Insurance.

ANNA LINO

Strategic Innovation Management

Senior Analyst

Zurich Insurance | Brazil

Headshot of Will Wood, Head of Life & Health at INSTANDA.
Click to visit the LinkedIn profile of Will Wood, Head of Life & Health at INSTANDA.

WILL WOOD

Head of
Life & Health


INSTANDA | UK

Programme  |

Morning one  |  Thursday 19 May 2022

RETHINKING THE CENTRALITY OF CUSTOMER EXPERIENCE

The human-sensitive nature of health insurance itself requires moving away from product-centric business models to customer-centric, purpose-driven, and ecosystem-based models. The way that insurers collect data and how they interpret and use it is critical. While data analytics technologies play a significant role in helping us uncover patterns and support decision making, it is equally important to understand the needs of policyholders through face-to-face connection, whether in person or virtual. Now more than ever, bringing together all the partners required to meet varied needs on a single platform is a paramount factor in achieving a bespoke client journey.

1    How to digitise the gatekeeper model in healthcare insurance to manage your provider network and to create value for customers?

DURAID ALSAMARAI  |  Digital Transformation Manager  |  Länsförsäkringar, Sweden

TOMAS MATTSSON  |  Digital Transformation Manager  |  Länsförsäkringar, Sweden

2    Solving the lack of engagement dilemma

JAAKKO OLKKONEN  |  CEO & Founder  |  Wellmo, Finland

3    Data-driven health insurance within a managed care and preventive thinking

KASPER ANDERSEN  |  Director, Business Development & Analytics  |  Dansk Sundhedssikring, Denmark

PANEL DISCUSSION

Converting data into business intelligence: utilisation of analytics in the health insurance industry

4    How can health insurers turn into digital health companions?

MICHAEL PFEIFER  |  Head of Sales  |  YAS.life, Germany

5    Building healthcare ecosystems to enable access to affordable private healthcare

FARZANA BABA  |  Head: Discovery Health Product Development  |  Discovery, South Africa

6    Launching a new comprehensive telehealth offering to meet the growing demand in digital health services

MILAN KINGREEN  |  Head of Product Factory Global Health Services  |  Allianz Partners, Germany

7    The power of digital Life & Health: the Integrated Insurance Operator   

PETER OHNEMUS  |  President & CEO, Chairman  |  dacadoo, Switzerland

Morning two  |  Friday 20 May 2022

UNLOCKING POST-PANDEMIC GROWTH

The health insurance industry is not immune to trends reshaping many other sectors, including advancements in technology, intense competition, and changing customer expectations. Additionally, widespread uncertainties brought about by COVID-19 contributed to accelerate a switch from physical to digital proximity, and a consequent transformation of operating models. Are insurers equipped to address new scenarios, to catch the opportunities offered by digitalisation, and to provide value outside the actual use of products? The challenge can be won by opening to collaboration and to the inclusion of others’ services into their customer journeys.

8    Innovating in the Swiss health insurance ecosystem

KSENIA TUGAY  Strategic Innovation Expert  |  Groupe Mutuel, Switzerland

9    Accelerating adoption of eHealth solutions through privacy-preserving real-world evidence

TJERK HEIJMENS VISSER  Digital Strategy & Innovation Lead  |  CZ Health Insurance, Netherlands

PANEL DISCUSSION

Looking for opportunity in the midst of crisis

10  How to provide health insurance for millions of people living below the poverty line?

NONSO OPURUM  CEO  |  SOSO Care, Nigeria

11  PAI Health and the Zurich Innovation Championship

ANNA LINO  |  Strategic Innovation Management Senior Analyst  |  Zurich Insurance, Brazil

Sponsored by  |

Logo of YAS.life.

YAS.life motivates health and life insurance policyholders to adopt a more health-conscious lifestyle through gamification and rewards. YAS.life's data show that their apps for insurers attract health conscious customers and that habits of existing policyholders can be shifted towards more physical activity. YAS.life aggregates data of users to provide insurers with valuable information on how to calculate more attractive and more profitable products, e.g. new health plans. Through their engagement platform they generate digital touchpoints with policyholders, thus offering the insurer a perfect opportunity for up- and cross-selling.

Logo of Wellmo.

Wellmo's mission is to help insurance companies build digital health services that make a difference. With Wellmo's platform insurers can compose their digital health service from the best, locally relevant health content, services and apps. Furthermore, their own services such as claims management, insurance policies and outsourced services can be bundled with the package. The end product is a branded mobile health app, which insurers can develop continuously based on usage data and outcomes analytics. Insurance companies' clients, in turn, benefit from personalised services that are engaging also in the long term, lead to positive health outcomes and increase customer loyalty.

Logo of dacadoo.

dacadoo licenses its Digital Health Engagement Platform - including its Health Score and Risk Engine - to Life & Health insurance operators (B2B), supplying InsurTech and HealthTech solutions to over 35 of the top 100 Life & Health insurance operators globally. Available in over 18 languages, dacadoo’s technology is provided as a fully branded, white label solution or it can be integrated into customers’ products through its API. Through its ‘Connect, Score, Engage’ offering, dacadoo supports Life & Health operators to motivate their clients to lead healthier lifestyles through its SaaS-based Digital Health Engagement Platform. dacadoo also provides its Risk Engine, which calculates relative risk on mortality and morbidity in real-time.

In partnership with   |

Logo of Instanda.

INSTANDA helps insurers grow, develop and prosper by innovating product portfolios. A fully digital policy administration platform that allows clients to build insurance products, distribute to multiple audiences, and maintain them through the complete insurance lifecycle. With its unique and flexible user interface, insurers can design, rate, underwrite, quote, bind, issue and service policies for customers, agents, brokers and wholesalers.

Supported by  |

Logo of Dansk Sundhedssikring.
Logo of Allianz Partners.
Logo of CZ Health Insurance.
Logo of Verisk.
Logo of Zurich Brasil Seguros.
Logo of Länsförsäkringar.
Logo of Discovery.
Logo of ÖKK.
Logo of ProHealth HMO.
Logo of Euro Accident.
Logo of Mediplus.
Logo of MedNet GREECE.
Logo of Groupe Mutuel.
Logo of SOSO Care.
Logo of VZP ČR.
Logo of Groupama Asigurari.
Logo of Commonwealth Bank.
Logo of Fidelidade Angola- Companhia de Seguros.
Logo of ManipalCigna Health Insurance.
Logo of Renomia.
Logo of Collinson Group.
Logo of WPA.
Logo of CB General Insurance.
 
 
 

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