A refreshing take on health insurance
19-20 May 2022 | WEB EDITION
| Featuring |
| Programme |
Morning one | Thursday 19 May 2022
RETHINKING THE CENTRALITY OF CUSTOMER EXPERIENCE
The human-sensitive nature of health insurance itself requires moving away from product-centric business models to customer-centric, purpose-driven, and ecosystem-based models. The way that insurers collect data and how they interpret and use it is critical. While data analytics technologies play a significant role in helping us uncover patterns and support decision making, it is equally important to understand the needs of policyholders through face-to-face connection, whether in person or virtual. Now more than ever, bringing together all the partners required to meet varied needs on a single platform is a paramount factor in achieving a bespoke client journey.
1 How to digitise the gatekeeper model in healthcare insurance to manage your provider network and to create value for customers?
3 Data-driven health insurance within a managed care and preventive thinking
Converting data into business intelligence: utilisation of analytics in the health insurance industry
4 How can health insurers turn into digital health companions?
5 Building healthcare ecosystems to enable access to affordable private healthcare
6 Launching a new comprehensive telehealth offering to meet the growing demand in digital health services
MILAN KINGREEN | Head of Product Factory Global Health Services | Allianz Partners, Germany
Morning two | Friday 20 May 2022
UNLOCKING POST-PANDEMIC GROWTH
The health insurance industry is not immune to trends reshaping many other sectors, including advancements in technology, intense competition, and changing customer expectations. Additionally, widespread uncertainties brought about by COVID-19 contributed to accelerate a switch from physical to digital proximity, and a consequent transformation of operating models. Are insurers equipped to address new scenarios, to catch the opportunities offered by digitalisation, and to provide value outside the actual use of products? The challenge can be won by opening to collaboration and to the inclusion of others’ services into their customer journeys.
8 Innovating in the Swiss health insurance ecosystem
9 Accelerating adoption of eHealth solutions through privacy-preserving real-world evidence
Looking for opportunity in the midst of crisis
10 How to provide health insurance for millions of people living below the poverty line?
ANNA LINO | Strategic Innovation Management Senior Analyst | Zurich Insurance, Brazil
SAPNA DESAI | Head of Marketing & Digital Sales | ManipalCigna Health Insurance, India
| Sponsored by |
YAS.life motivates health and life insurance policyholders to adopt a more health-conscious lifestyle through gamification and rewards. YAS.life's data show that their apps for insurers attract health conscious customers and that habits of existing policyholders can be shifted towards more physical activity. YAS.life aggregates data of users to provide insurers with valuable information on how to calculate more attractive and more profitable products, e.g. new health plans. Through their engagement platform they generate digital touchpoints with policyholders, thus offering the insurer a perfect opportunity for up- and cross-selling.
Wellmo's mission is to help insurance companies build digital health services that make a difference. With Wellmo's platform insurers can compose their digital health service from the best, locally relevant health content, services and apps. Furthermore, their own services such as claims management, insurance policies and outsourced services can be bundled with the package. The end product is a branded mobile health app, which insurers can develop continuously based on usage data and outcomes analytics. Insurance companies' clients, in turn, benefit from personalised services that are engaging also in the long term, lead to positive health outcomes and increase customer loyalty.
dacadoo licenses its Digital Health Engagement Platform - including its Health Score and Risk Engine - to Life & Health insurance operators (B2B), supplying InsurTech and HealthTech solutions to over 35 of the top 100 Life & Health insurance operators globally. Available in over 18 languages, dacadoo’s technology is provided as a fully branded, white label solution or it can be integrated into customers’ products through its API. Through its ‘Connect, Score, Engage’ offering, dacadoo supports Life & Health operators to motivate their clients to lead healthier lifestyles through its SaaS-based Digital Health Engagement Platform. dacadoo also provides its Risk Engine, which calculates relative risk on mortality and morbidity in real-time.
| In partnership with |
INSTANDA helps insurers grow, develop and prosper by innovating product portfolios. A fully digital policy administration platform that allows clients to build insurance products, distribute to multiple audiences, and maintain them through the complete insurance lifecycle. With its unique and flexible user interface, insurers can design, rate, underwrite, quote, bind, issue and service policies for customers, agents, brokers and wholesalers.
| Supported by |